Love Kelly – s – Review of Kelly – s Resort Hotel – Spa,


#kellys hotel rosslare

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Excellent location however hotel is a bit dated and really needs a bit of a facelift, it looks and feel as thought it is stuck in the 80’s. The swimming and sauna facilities are really good and well run but the rooms are pretty basic, not what you would expect from a 4 star hotel. Without the swimming facilities, I think the hotel would find it hard to justify a 4 star rating. I visited with my son and never really felt that that the hotel was overly child friendly. I think the hotel would have been more than happy if all clients were 65+. Nothing overly wrong with the place but I won’t be rushing back.

bkellyRosslare, Owner at Kelly s Resort Hotel Spa, responded to this review

We were extremely disappointed by your review of Kelly’s Resort on Trip Advisor, I was very surprised that you did not find the hotel child friendly for your family, it is a rare occurrence. I would appreciate if you let me know what room you stayed in, as we would be able to better understand your review. I felt your general comments on the décor of the hotel were a little harsh, the hotel has been totally redecorated and renewed over the last 7 years and I regret that the decoration was not to your taste.

We try hard to keep the standards up and regret that we did not live up to your expectations on this occasion. It is a pity you did not mention any of this to me during your visit or even prior to departure, from your comments on Trip Advisor it is unlikely that we will see you again at Kelly’s, however, we hope in time you will give us the opportunity to redeem ourselves. Please contact me personally on the details I sent in private message.

Thank you for taking the time to contact us as we need every now and again to be “kept on our toes” and keep up the good name of Kelly’s Resort Hotel.

With good wishes.

4 star hotel, 5 star prices. Kelly’s hotel is a great family run business and it being the only hotel in Rosslare strand can command premium rates. However the staff are most obliging, evening meal and breakfast were excellent, Laura Kelly visited each table and is some business lady, reception advised us of other accommodation in Rosslare as we could only book Kelly’s for the one night and recommended Churchtown House, Which turned out to be a gem. The only negative we would have apart from the price is that of the leisure centre which could do with a good make over and more regular cleaning as there appears to be sand in the pool and hot tub, we appreciate that it’s next to the beach but still that should be no excuse.

bkellyRosslare, Owner at Kelly s Resort Hotel Spa, responded to this review

Thank you for your kind comments on Trip Advisor. I am happy to hear that you enjoyed the facilities, food and more importantly that my team looked after you well. I will follow up on your comment regarding the pool, it is hoovered daily but the sand from the beach can be an issue during the busy summer period. I will speak to the Aqua Club team to try resolve this issue.

We look forward to welcoming you back again 2017.


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